Forum Discussion

1 year ago

Solved

My ban is still active for no reason

I got banned for no reason and the team who reviews my cases never review my case because I DIDN'T DO ANYTHING. I ask for a ss of why I’m banned and I can’t even get that. Is there a way I can actual...

OldTreeCreeper
1 year ago
@ZaZaNonStop

Unfortunately no, and the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times, up to 3.

OldTreeCreeper

Hero+

1 year ago

@ZaZaNonStop

Unfortunately no, and the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times, up to 3.

ZaZaNonStop

1 year ago

@OldTreeCreeper They send the same email every time and don't try to communicate with me when I ask why my account is banned. And I've seen my ban history and the reason doesn't make sense.