Forum Discussion

1 year ago

Solved

My EA account got hacked + banned and they changed the email

towards the end of last year my pc got ratted and a bunch of my stuff got hacked i worked slowly to recover everything but for some reason my EA account has been the most trouble, every time i submit...

EA_Darko
1 year ago
Hey @slowedsynergy there is nothing that we on AHQ can do to assist with a TOS sanction.

All we can recommend is to speak with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Darko

EA_Darko

Community Manager

1 year ago

Hey @slowedsynergy there is nothing that we on AHQ can do to assist with a TOS sanction.

All we can recommend is to speak with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Darko

slowedsynergy

1 year ago

I've unfortunately tried this before twice or more but every time they closed my case without response. do you have any clue on what i should do then?

EA_Darko
Community Manager
1 year ago
If the case shows closed @slowedsynergy then it means our team reached out to you with the outcome of their investigation.

Are you opening the appeal on an email you have access to?

Darko
- slowedsynergy
  1 year ago
  Yes i am the account that got hacked is under the hackers email and i cant do anything about that, but when i send the emails i send them from the original email that i created the account with.
  - EA_Darko
    Community Manager
    1 year ago
    Hey @slowedsynergy you need to open the case on the account that was hacked, if our team can see any evidence of a compromise or email change they can rectify this.
    
    Darko