Forum Discussion

2 years ago

My EA account was hacked and my Apex packs, heirloom and exotic shards gone

EA help denied any help outright saying "We can not support apex missing content because in apex, content can not be transferred from one account to another, it always stays in account. I hope you un...

EA_cuervo

Community Manager

2 years ago

Hi there,

If your account has been compromised and you don't see the content you previously had on the account, it's very likely that the platform you use to play the game has been unlinked from your EA account. For example, if you play on Steam and your Steam account has been unlinked from your EA account, you won't see the progress anymore. To possibly fix that, you will need to relink the same Steam (or any other platform account you used to play on) to the same EA account.

You can find instructions on how to link accounts in this article: Linking your platform accounts to your EA Account

In case you cannot relink to your old EA account, please contact EA Help Support for assistance with that.

Thanks,