Forum Discussion

vavabb's avatar
vavabb
12 months ago

My EA account was hacked and my email got changed

I've been trying to contact EA help for 2 months now and I've send the message trying to dispute my ban for quite a few times now. So the story is, most of my accounts related to my email was hacked ...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
12 months ago

Hey @vavabb,

I'm really sorry to hear that your account has been compromised and that you still haven't been able to fully recover it. As you mentioned that you cannot change the email and send a dispute to the Terms of Service team, you will need to contact EA Help Support for assistance in making the necessary account changes. 

Since you can't create a case using the current account, you can create a new EA account using a different email address and then mention the details of the compromised account. Once you receive assistance to fully re-secure your account, you can then send a dispute to the Terms of Service team.

Should you have any further questions, please let us know. 

AALTO1982's avatar
AALTO1982
Rising Newcomer
31 days ago

my account is hacked email has been chanced and account has been banned now account is AALTO82. this is my AALTO1982 new account  now i can send this.  this is not my email 

AALTO82

brec****[edit: email address removed]  (NOT MY EMAIL)

i chanced password because my phone number is there And I can't get my phone number onto this new account anymore because it's linked to this account, so I need to get the old one back in use. and I can't play my EA games online at all

  • ExMachinaEdd's avatar
    ExMachinaEdd
    Seasoned Newcomer
    30 days ago

    Sorry about that. I just got mine back from EA Help Support. You just have to contact them. This might be a long text but i hope it helps someone who really needs it. 

    My account was hacked on the 16th of October, 2025 and after one week, I contacted EA Help Support. My initial email was changed, so I could not have access to it and it said that there was no EA account linked to this email, but I realised that the new email was a Russian email because it ended in ".ru". So this is what I did: 

    1. I created a new EA account with a different email and used this link to open up a case: https://help.ea.com/en/help-my-cases/
    2. I filled all the information (I also added an image of the mail I received that shows that my initial email address was changed. IN MY CASE, this email was in my SPAM folder. It had the full email that it was changed to). 
    3. The moment I submitted my case, it sent me straight to a live chat to speak with someone (this might not be automatic to everyone, so if you are not redirected instantly to a live chat, an option to talk to someone becomes available when you submit the case). 
    4. On the live chat, I started the conversation by copying the email that showed my initial email address was changed, and told the representative that it was hacked. so i needed help to reclaim my account. I just followed his instructions of verifying some codes he sent to my initial gmail account and changing my passwords.
    5. And I got it back. I never got to thank him because the chat just ended. 

    When i got it back, I realised the hacker had changed my EA ID, and had blocked all my friends on EA. so i reversed everything. AND THE NEXT THING WAS TO MAKE A 2-STEP VERIFICATION on EA. 

    PLEASE NOTE: I had also made a 2-step verification on my initial gmail account from google before submitting the case because if the person was able to hack your EA account, it could mean that he might still have access to your gmail messages. 

    Hope this helps someone out!

    ATTACHED FILE: The email I was talking about. If you cannot find it in your inbox, CHECK YOUR SPAM!. It will have the full email of the hacker.