Community ManagerHey @vavabb,
I'm really sorry to hear that your account has been compromised and that you still haven't been able to fully recover it. As you mentioned that you cannot change the email and send a dispute to the Terms of Service team, you will need to contact EA Help Support for assistance in making the necessary account changes.
Since you can't create a case using the current account, you can create a new EA account using a different email address and then mention the details of the compromised account. Once you receive assistance to fully re-secure your account, you can then send a dispute to the Terms of Service team.
Should you have any further questions, please let us know.
What details do you need to verify my identity? every time i try to make a new account with a new email and try to link steam it says that my steam account can only be linked once in a lifetime, and since i cant access the other EA account then i cant unlink it with my steam.
exactly same thing happened with me all the time
Same problem for me also need a solution for this
have you found a way to recover a changed email EA acoount yet?
i even got lucky and was still linked to xbox live mine got hacked and somebody changed my email address from my gmail to this [edit: email address removed]
well ill need to dm someone in help but yeah
i have this problem. my steam account is linked to my old ea (origins) account. now if i try to log in with my steam or even play any battlefield games or bf6 beta on steam. ea is asking for secury code and email is so random german email. not mine so what i need to do to get account back. i have screenshot. bf games on my steam etc?
My husband is having the same issue but on PlayStation. He’s tried playing the new battlefield six beta however a random email that has never been seen before is linked to it and he’s tried to contact EA but they’ve gone silent or not contacting him back. He even has screenshots to prove everything. it’s not just you my biggest issue He’s tried playing the new battlefield six beta however a random email that has never been seen before is linked to it and he’s tried to contact EA but they’ve gone silent or not contacting him back. He even has screenshots to prove everything. it’s not just you also my big issue is what happens when he buys the game? Is he going to be in the same position?
yeah i think only solution in this matter is to make whole new steam/playstation account and link that to to new ea account because im been sending 5+ email to ea support and i think they dont care. they never reply to me.
I have the same problem and it seems that the technical support people do nothing, it's crazy
Bro same thing happened to me and it’s some “German” guy who stole it and changed it to their email
I have had my account hacked in a similar fashion and with the email changed to a Russian one. I have sent 3 support tickets in EA Help about it and had not received a email or anything for the past 2 weeks. But what is strange that on this i get nothing under "My Cases" about the support cases. What do?
Yo EA. You gonna respond to this thread or what ? It is laughable this still hasn't been solved or even addressed. Just another useless rich company.
For days I contacted through contact us also not responded to
today i lost my 13y old EA acc games never purchasing from you too gg **bleep** you EA
my account is hacked email has been chanced and account has been banned now account is AALTO82. this is my AALTO1982 new account now i can send this. this is not my email
AALTO82
brec****[edit: email address removed] (NOT MY EMAIL)
i chanced password because my phone number is there And I can't get my phone number onto this new account anymore because it's linked to this account, so I need to get the old one back in use. and I can't play my EA games online at all
Sorry about that. I just got mine back from EA Help Support. You just have to contact them. This might be a long text but i hope it helps someone who really needs it.
My account was hacked on the 16th of October, 2025 and after one week, I contacted EA Help Support. My initial email was changed, so I could not have access to it and it said that there was no EA account linked to this email, but I realised that the new email was a Russian email because it ended in ".ru". So this is what I did:
When i got it back, I realised the hacker had changed my EA ID, and had blocked all my friends on EA. so i reversed everything. AND THE NEXT THING WAS TO MAKE A 2-STEP VERIFICATION on EA.
PLEASE NOTE: I had also made a 2-step verification on my initial gmail account from google before submitting the case because if the person was able to hack your EA account, it could mean that he might still have access to your gmail messages.
Hope this helps someone out!
ATTACHED FILE: The email I was talking about. If you cannot find it in your inbox, CHECK YOUR SPAM!. It will have the full email of the hacker.
