Forum Discussion

6 years ago

MY GAME WON'T START

my game won't start, i had contact with an EA staff and i did what he said, when restart my PC i still got that issue but when i try to contact again with help, there's no more chatbox, there's only ...

THEONLYraider

6 years ago

FWIW I've gone through all of the above and still haven't been able to launch Apex.

Not sure if it's an account thing, since I play apex at work and at home, but that might be a valid check too.

Go into offline mode, try to launch, then go back online.

Or try a new account entirely

XSV_NiTEMARE

Legend

6 years ago

@THEONLYraider wrote:
FWIW I've gone through all of the above and still haven't been able to launch Apex.

Not sure if it's an account thing, since I play apex at work and at home, but that might be a valid check too.

Go into offline mode, try to launch, then go back online.

Or try a new account entirely

Hi there @THEONLYraider,

Have you been able to play Apex Legends at all? When did this issue occurred?
Please report back and I will do my best to solve this for you.

/Timmie.

THEONLYraider
6 years ago
I've been able to play at home, but unable to play at work.

I've been unable to play at work since the very last week of season 1.

Contacting my IT department here they informed me that my installed antivirus isn't the issue and are out of solutions for me to try.

:/
- XSV_NiTEMARE
  Legend
  6 years ago
  Hi again @THEONLYraider,
  Then it must be on your works end, since it seems to be a firewall block. Maybe they have noticed that you're playing at work 😉 (*joke*).
  Are you sure your companies PC's meet the requirements for playing Apex?
  /Timmie
  - THEONLYraider
    6 years ago
    I've been able to play the game before, so I would think I meet the min specs.
    
    Operating System: Windows 10
    Processor: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
    Memory: 16384MB RAM
    Card name: NVIDIA GeForce GTX 1050 Ti
    Display Memory: 12180 MB
    Dedicated Memory: 4018 MB