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linqun1111's avatar
3 years ago
Solved

My google account was hacked and my apex account was banned.

My google account was hacked and my apex account was banned.

My google account was hacked on July 20th and then my apex account was banned on July 28th. Now that I have restored my account from the old device, I would like to have the ban on my account removed. I have topped up my ea membership for three years and I really don't want to lose my account.

  • Hi there, @linqun1111 

    Unfortunately, we can't help with banned accounts through Answers HQ. Take a look at the article here. This will give you more information as well as instructions for disputing the ban. Thanks!

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @linqun1111 

    Unfortunately, we can't help with banned accounts through Answers HQ. Take a look at the article here. This will give you more information as well as instructions for disputing the ban. Thanks!

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