Forum Discussion

Not applicable

3 years ago

My "Great" Experience with EA customer support

Hello, this is my first time making a post, and I just wanted to describe my experience with EA customer support. So I foolishly decided to buy a few Apex Coin Packs (2 to be exact), but the coins n...

EA_Mako

Community Manager

3 years ago

Hey @chevyant,

Thanks for the post, though I'm sorry to hear you haven't had the best experience getting the coins in the first place or getting through to support that can clear this up for you.

It sounds like you had included this proof of purchase information with your initial case, which would be everything you needed to provide on your end. If you're still missing the coins we'll need to have our support take another look at this.

I'm afraid we are not able to make any changes to your account via the forums, so for this you'd need to create a new case to have another advisor take a look.

In addition to that, please feel free to visit your case history page here. You should be able to provide feedback about your prior cases there, which will go directly to the supervisor of whichever advisor(s) had reviewed that case previously.

chevyant
Not applicable
3 years ago
Hello, thank you for answering so fast, i did try creating a new case and putting in all the same info in it in hopes that i will get to another person with this issue, but the experience was the exact same as with my first case, aka it was closed as fixed (by now a 2nd time) and nothing in my issue changed. Can you please tell me if there is any way to get into a chat with a customer support person, as it was possible a few years ago?
- EA_Mako
  Community Manager
  3 years ago
  Hi @chevyant,
  
  Sorry to hear the new one has also been closed. I'll pass the feedback along, though when it comes to having the case addressed this will continue to be something support needs to correct.
  
  The available contact channels may change depending on your location, time, and the specific option you select when creating a case.
  
  If you were selecting the option for Missing Content that would be the right category, so beyond that I'm afraid the only recommendation I have at the moment would be to resume your case or create a new one until you receive a reply.