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TheHairyPickle's avatar
TheHairyPickle
5 years ago
Solved

My pc is restarting every time I load apex.

Whenever I load apex up either thru steam or the origins app my pc will get to around the click to continue screen then reset my pc. I have tried uninstalling and reinstalling steam, origins, apex, a...
  • TheHairyPickle's avatar
    TheHairyPickle
    5 years ago

    @EA_Kent 

    Hey I dont want to jinx anything right now but I have seemed to fix the problem! I guess my old motherboard need a bios update to work with my cpu but when I was try to update it it wouldn't go so I brought it into a store and they took a look and said my old motherboard was broke and I need to replace it! Thank you for all the help along the way!

TheHairyPickle's avatar
TheHairyPickle
5 years ago

@EA_Kent I tried to last night but the game reset my pc. It didn't change to much from what little time I had it up

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@TheHairyPickle 


When you have the chance can you grab a DxDiag and share it here so we can take a look? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread. 

/Kent

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @TheHairyPickle, 


      Thanks for sharing that. 

      Looking at the Diagnostics section of the DxDiag one thing that stands out to me is a process called triggermodemonitor.exe has been crashing pretty often. It looks like this might be related to an MSI OC software. Are you currently running anything that might fit that description? 

      Also, since you've started troubleshooting this have you had the chance to try starting up your PC in a Clean Boot to see if that makes a difference? If this is software-related then a Clean Boot might help to get around the issue that's causing these crashes. For more details on how to set one up check out the EA Help website. Please let me know how it goes once you've had the chance to give it a shot. 

      Thanks again,

      /Kent

      • TheHairyPickle's avatar
        TheHairyPickle
        5 years ago

        @EA_Kent 

        Hey I dont want to jinx anything right now but I have seemed to fix the problem! I guess my old motherboard need a bios update to work with my cpu but when I was try to update it it wouldn't go so I brought it into a store and they took a look and said my old motherboard was broke and I need to replace it! Thank you for all the help along the way!