Forum Discussion

3 years ago

Solved

Need Assistance with error code CE-38605-2 while redownloading Apex legends PS4

I am currently using a PS4 and attempting to redownload Apex Legends. However, whenever I try to download it from the PlayStation Store or my library, I receive an error code CE-38605-2. I have alrea...

doinwork_20
3 years ago
I found a solution to the problem. I resolved it by saving all my data to the PS4 cloud. Then, I performed a factory reset on my PS4, logged back in, and re-downloaded the game. Finally, I saved my data back to the PS4. Currently, everything seems to be working fine. I will provide an update once the installation is complete.

EA_Barry

Community Manager

3 years ago

@doinwork_20

Try the official PlayStation steps on this here:

https://www.playstation.com/en-us/support/error-codes/ps4/ce-38605-2

Thanks.

doinwork_20

3 years ago

@EA_Barry Thank you for your suggestion, but I have already attempted that solution and unfortunately, I am still encountering the error code when attempting to download.

doinwork_20
3 years ago
I found a solution to the problem. I resolved it by saving all my data to the PS4 cloud. Then, I performed a factory reset on my PS4, logged back in, and re-downloaded the game. Finally, I saved my data back to the PS4. Currently, everything seems to be working fine. I will provide an update once the installation is complete.