Need help ban appeal case (Apex Legends id issue)

Hi!

Dear EA Community Manager

My EA Account (EA ID: EGnotbad) was permanently banned on November 10 due to an inappropriate in-game ID. 

I fully recognize my mistake and sincerely apologize for this bad pun. To prove my sincerity to improve, I have already changed my Steam profile name to a fully compliant one: "哨兵最忠實的擁護者".

 

My recent appeal was denied by the Terms of Service (ToS) team. Even though it sounds like a coincidence, local factors in my country caused sudden power outages and internet instability at the time, which prevented me from understanding the full situation right away. Therefore, I want to clarify that my previous temporary bans on August 15 (power outage caused by weather conditions) and September 5 (internet instability from my local ISP) happened right when those sudden power outages and ISP disconnections occurred. Because of this, I genuinely mistook them for match abandonment penalties rather than warnings about my ID. 

I had no intention of being a repeat offender.

 

Could a Community Manager please assist me with this?

 

EA ID: EGnotbad

Case ID: 258416737

 

Thank you very much for your time and assistance.