Forum Discussion

Seasoned Newcomer

2 months ago

Solved

need help on m account

hello i have an issue for my EA account it had been hacked i fix that issue after that i apple to EA about the issue of apex legend is not opened because my account is suspended for some reason now ...

launching

EA_Lanna
2 months ago
Hi 3zzam619,

Sorry to hear you're dealing with this. For the ban, our Terms of Service team can look into that ban for you. To do that, you'll need to submit an appeal. This Guide will share more information to help you with that:

Get information on EA Account locks, bans, and suspensions

Please be sure to go through as many of these security steps as possible to help get your EA account back under your control. There may be some steps that can't be completed while the ban is in place, but that's ok, the ban itself will limit any activity on the EA account itself, so nothing further can take place on the account while the ban is in place.

Make sure also to take advantage of the security settings available for any of the connected accounts linked up to the EA account to ensure they are also secure. Examples of connected accounts include the email address registered, accounts such as Steam, Amazon, and Twitch, Console accounts (PlayStation, Xbox, Nintendo Switch, etc), mobile accounts (Apple ID, Google Play), and Social Media accounts (Facebook).

- EA_Lanna

EA_Lanna

Community Manager

2 months ago

Hi 3zzam619,

Sorry to hear you're dealing with this. For the ban, our Terms of Service team can look into that ban for you. To do that, you'll need to submit an appeal. This Guide will share more information to help you with that:

Get information on EA Account locks, bans, and suspensions

Please be sure to go through as many of these security steps as possible to help get your EA account back under your control. There may be some steps that can't be completed while the ban is in place, but that's ok, the ban itself will limit any activity on the EA account itself, so nothing further can take place on the account while the ban is in place.

Make sure also to take advantage of the security settings available for any of the connected accounts linked up to the EA account to ensure they are also secure. Examples of connected accounts include the email address registered, accounts such as Steam, Amazon, and Twitch, Console accounts (PlayStation, Xbox, Nintendo Switch, etc), mobile accounts (Apple ID, Google Play), and Social Media accounts (Facebook).

- EA_Lanna