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XGeneral_Johnny's avatar
XGeneral_Johnny
5 years ago
Solved

Need help,Connection Rejected, Invalid Token

Hey! I would love to get a fix for this issue, i saw a topic about this here but the fix did not apply to me.

Its been like this for me since i came back to the game, mid season 8. It says "Connection Rejected, invalid token".

There is an 80% chance i would get this error after matching "the sound of effect after finding a match"

And after the match ends i almost always get this error. 

My platform is PS4 and my internet is capable.

Thank you in advance!

Johnny

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @XGeneral_Johnny 


    Thanks for following up and letting me know! I'm glad to hear there's been an improvement. 

    We have been looking into some disconnections since the most recent patch, which might be why you're still seeing errors sometimes. Hopefully once the disconnection issues are fixed it will be more stable. 

    /Kent

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @cosmic_goldo 

    Got it, thanks!

    What happens if you try logging into Apex Legends on a different PSN account? Do you still run into the same error? I am really curious if this only happens with one specific account. 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @cosmic_goldo 

    If you don't mind setting up a new PSN ID would you be able to give it a try? If so, please let me know how it goes. 


    Thanks!

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @cosmic_goldo 

    Thanks for giving that a shot!

    It doesn't sound like it's account-specific in that case. We're probably looking at a network issue. 

    Do you have access to a PC on the same network as your PlayStation? If so, can you try running a UO Trace so we can take a look? That will give us a look at the connection between the console and the servers, so if there's something happening in between we might be able to see it. 

    For more information on how to run the test check out the EA Help website. Look for the section on that article titled How to run UOTrace. Once you have the results from the test please send them to me in a direct message. Thanks!

    /Kent

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