Forum Discussion

New Scout

4 years ago

Never got a heirloom

Been playing this game for two years. Everyone that starts a new account gets heirloom chards. I have had the same account since the day this game launched over two years ago and have never received ...

EA_Mako

Community Manager

4 years ago

Hey @Xbox-Chf-Wiggum,

I'm afraid heirloom shards are not guaranteed until an account opens 500 packs, or unless you get one by unlocking all the items in a collection event.

It's possible to get shards randomly in a pack before that, but it is random chance and otherwise not something guaranteed to accounts outside the above situations, regardless of whether they're new or old accounts.

There's a bit more information about those here: https://www.ea.com/games/apex-legends/about/frequently-asked-questions#q3

Xbox-Chf-Wiggum
New Scout
4 years ago
I never got mine at 500 packs? I have been level 500 since probably a month after they raised it to 500.
- EA_Mako
  Community Manager
  4 years ago
  @Xbox-Chf-Wiggum
  Keep in mind reaching level 500 and opening 500 packs are two entirely different things, since you don't get a pack each level.
  
  The link above breaks down how often you receive packs just from leveling.
  
  While it's not an official site, this fan-made calculator can give you a rough estimate of how many packs you've opened as well.
  https://mike.zarandona.com/coded/apex-packs-calc/
  - Xbox-Chf-Wiggum
    New Scout
    4 years ago
    Mako, with all respect I have opened way more than 500 packs. I have played this game daily since Feb. of 2019. Not one Heirloom shards. The only one I got was this last revenant and thats only because I paid for it. I think old accounts get screwed over. I bought a PS4 and got two heirlooms straight away. My XBOX account with about 20x more playing time has zero!