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tiphaneetcs's avatar
tiphaneetcs
4 years ago
Solved

New terms and conditions pop up every time

Hi I have an exact same problem as the X box user who posted this issue...however I am on ps4 and I also recently changed my PSN ID which does coincide with this terms and conditions from EA that keep asking me to accept it.

My problem is more serious as it is time consuming as sometimes it never loads these Ts Cs and sometimes just has a blank white screen so I have to reset the apex game so many times to have it finally pop up so I can accept it and play.

Last night I couldn't get in for 20 mins

  • tiphaneetcs's avatar
    tiphaneetcs
    4 years ago

    Hi thanks. Logging into EA website didn't pop up Ts and Cs...but I tried the resetting EA password that was suggested to the Xbox user and it worked. There is no more pop up pr blank screen when I sign into Apex legends.

    Appreciate you guys 😊

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @tiphaneetcs 

    Thanks for reaching out about this. Try going to profile.ea.com. Log in here and see if the Terms and Conditions come up. Accept them and then try logging in to Apex again. Let me know what happens.

  • tiphaneetcs's avatar
    tiphaneetcs
    4 years ago

    Hi thanks. Logging into EA website didn't pop up Ts and Cs...but I tried the resetting EA password that was suggested to the Xbox user and it worked. There is no more pop up pr blank screen when I sign into Apex legends.

    Appreciate you guys 😊

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @tiphaneetcs 

    Great! Glad to hear it! If anything else comes up, please reach out again. Good luck and have fun!

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