Forum Discussion
Hello, everyone. Can you please gather a DXDiag report and include it in a response? We're currently investigating this and that will help find a resolution.
Also, here are some other troubleshooting steps to try:
- Repair the EA App
- Reinstall EA Anti-Cheat
- Check for any Windows updates
- Update your video card drivers
- Launch Apex Legends as an administrator
It would also be good to get screenshots of the error message being received along with the exact steps to make it happen.
Thank you!
-
- EA_Aljo7 months ago
Community Manager
Thank you. Did you try the suggestions I made in my previous response?
- SpaceshipCaptain7 months agoNew Novice
-
- EA_Aljo7 months ago
Community Manager
It sounds like this is an issue with older video cards as mentioned in the response above yours. I'll pass on this information to the team investigating this.
- CianeZt7 months agoNew Novice
I also have a GTX 660, it seems this problem only occurs on older video cards, people on Steam also came to this conclusion: https://steamcommunity.com/app/1172470/discussions/0/592885886403817287/?tscn=1736584540
About Apex Legends Technical Issues
Community Highlights
- EA_Blueberry7 years ago
Community Manager
Recent Discussions
- 2 hours ago
- 3 hours ago
- 4 hours ago
- 5 hours ago