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SpaceshipCaptain's avatar
SpaceshipCaptain
New Novice
2 months ago

New Update crashes without launching (not a directx12 option issue)

New Update crashes without launching (not a directx12 option issue). I have older hardware so that might be part of it but here are the things I have tried: ON STEAM: - directx 12 option - directx...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
31 days ago

Hello, everyone. Can you please gather a DXDiag report and include it in a response? We're currently investigating this and that will help find a resolution. 

Also, here are some other troubleshooting steps to try:

  • Repair the EA App
  • Reinstall EA Anti-Cheat
  • Check for any Windows updates
  • Update your video card drivers
  • Launch Apex Legends as an administrator

It would also be good to get screenshots of the error message being received along with the exact steps to make it happen.

Thank you!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    31 days ago

    @SpaceshipCaptain 

    Thank you. Did you try the suggestions I made in my previous response?

    • SpaceshipCaptain's avatar
      SpaceshipCaptain
      New Novice
      31 days ago

      Yes I did all those suggestions and more but nothing worked for me.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        31 days ago

        @SpaceshipCaptain 

        It sounds like this is an issue with older video cards as mentioned in the response above yours. I'll pass on this information to the team investigating this.

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