Forum Discussion

New Novice

12 months ago

New Update crashes without launching (not a directx12 option issue)

New Update crashes without launching (not a directx12 option issue). I have older hardware so that might be part of it but here are the things I have tried: ON STEAM: - directx 12 option - directx...

EA_Aljo

Community Manager

12 months ago

Hello, everyone. Can you please gather a DXDiag report and include it in a response? We're currently investigating this and that will help find a resolution.

Also, here are some other troubleshooting steps to try:

Repair the EA App
Reinstall EA Anti-Cheat
Check for any Windows updates
Update your video card drivers
Launch Apex Legends as an administrator

It would also be good to get screenshots of the error message being received along with the exact steps to make it happen.

Thank you!

SpaceshipCaptain

New Novice

12 months ago

EA_Aljo
Community Manager
12 months ago
@SpaceshipCaptain

Thank you. Did you try the suggestions I made in my previous response?
- SpaceshipCaptain
  New Novice
  12 months ago
  -
  - EA_Aljo
    Community Manager
    12 months ago
    @SpaceshipCaptain
    
    It sounds like this is an issue with older video cards as mentioned in the response above yours. I'll pass on this information to the team investigating this.
CianeZt
New Novice
12 months ago
I also have a GTX 660, it seems this problem only occurs on older video cards, people on Steam also came to this conclusion: https://steamcommunity.com/app/1172470/discussions/0/592885886403817287/?tscn=1736584540