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gameboy6001's avatar
4 years ago
Solved

no acces to legends, loadout or store

I'm starting apex legends up again and when i get into the game i don't have access to the legends, loadout or store page. I also can't access the battlepass and also can't see my currencies. And then i restarted the game it was still there, so then i restarted my pc and it still excists. Then i was like the problem will help itself and started a game but even if i pick my main it will default to lifeline for some reason.

I have a relevant image attached

  • Hey @gameboy6001,

    Typically when we see situations where you no longer have access to prior currencies and unlocks, that means an account has been unlinked or you may be playing on a different platform.

    If you've unlinked any accounts in the past, re-linking the same account should give access back to your content. Please reach out to support if you run into any trouble with that process. 

    If you're playing on a different platform but haven't unlinked an account, keep in mind there's currently no cross-progression in Apex. That should be coming later this year, but until then you'd need to continue playing on the same platform to have access to those prior unlocks.

5 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @gameboy6001,

    Typically when we see situations where you no longer have access to prior currencies and unlocks, that means an account has been unlinked or you may be playing on a different platform.

    If you've unlinked any accounts in the past, re-linking the same account should give access back to your content. Please reach out to support if you run into any trouble with that process. 

    If you're playing on a different platform but haven't unlinked an account, keep in mind there's currently no cross-progression in Apex. That should be coming later this year, but until then you'd need to continue playing on the same platform to have access to those prior unlocks.

  • Everyone in my lobby is experiencing this issue. Not one player in my entire game was a legend that was released after Season 1. Shop is locked, currency is at -9999, and you can't access any post-season 1 legends and the guns menu.