I have appealed several times, but the customer service team closed my cases hastily. Now I cannot find the appeal entrance anymore, nor can I see any ban record in my penalty history. I also cannot contact EA customer service at all. Why is it that as a player, I am unable to take any action to defend my own account?
Community ManagerHey Yin-SYO,
If you feel an action was placed on your account incorrectly, you'll need to create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.
We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete.
I do see you've mentioned already completing multiple appeals so far, but I'm afraid there are no alternative routes to have this investigated. You can try resuming a case from your case history page or using a new incognito / private browser window to try another appeal. However, if you've already had multiple appeals denied and the option is no longer available, that may mean you've reached the maximum number of appeals. That would be final and cannot be changed here on the forums.
Community Manager
