Forum Discussion

Moradka's avatar
Moradka
12 months ago
Solved

No button to click to unlink an EA account from a PSN account

My EA account is linked to two PSN accounts. I wanted to unlink one of them, but can`t do it because there`s a button missing. I tried contacting the EA support but failed to be able to chat with the...
cross-progression
  • EA_Aljo's avatar
    EA_Aljo
    12 months ago

    @Moradka 

    Try creating a case without logging in.

huskins11's avatar
huskins11
Seasoned Newcomer
6 months ago

EA_Aljo Good afternoon! after having this identical issue and getting to the chat option and spending a bit of time with the Chat agent i was told "I really would love to help you here with your request to unlink the account sadly we do not have the option to unlink the account at this moment I would request you to please wait for sometime when we get the option we'll surely help you to unlink the account."  so really no option now?  and it is only a PSN issue, WHY?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    You can only link a new account every 6 months. If that's not the case, it's possible this is just an issue with support at the moment.

    • huskins11's avatar
      huskins11
      Seasoned Newcomer
      6 months ago

      Unfortunately that isn’t the issue. Trying to unlink from PSN. The rep also stated that they are no longer allowed to unlink accounts as that function has been removed from them. 

      • ReflexQ15's avatar
        ReflexQ15
        Newcomer
        6 months ago

        Im also having the same problem but for xbox I have tow and dosen't give me the option to unlink any.

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