Forum Discussion

2 years ago

Solved

No button to click to unlink an EA account from a PSN account

My EA account is linked to two PSN accounts. I wanted to unlink one of them, but can`t do it because there`s a button missing. I tried contacting the EA support but failed to be able to chat with the...

cross-progression

EA_Aljo
2 years ago
@Moradka

Try creating a case without logging in.

huskins11

Seasoned Newcomer

10 months ago

EA_Aljo Good afternoon! after having this identical issue and getting to the chat option and spending a bit of time with the Chat agent i was told "I really would love to help you here with your request to unlink the account sadly we do not have the option to unlink the account at this moment I would request you to please wait for sometime when we get the option we'll surely help you to unlink the account." so really no option now? and it is only a PSN issue, WHY?

EA_Aljo

Community Manager

10 months ago

You can only link a new account every 6 months. If that's not the case, it's possible this is just an issue with support at the moment.

huskins11
Seasoned Newcomer
10 months ago
Unfortunately that isn’t the issue. Trying to unlink from PSN. The rep also stated that they are no longer allowed to unlink accounts as that function has been removed from them.
- ReflexQ15
  Newcomer
  10 months ago
  Im also having the same problem but for xbox I have tow and dosen't give me the option to unlink any.
- EA_Aljo
  Community Manager
  10 months ago
  I'm sorry to say, the best I can advise is to contact an advisor again to see if anything else can be done. We cannot help with this over the EA Forums.