Forum Discussion

2 years ago

Solved

No button to click to unlink an EA account from a PSN account

My EA account is linked to two PSN accounts. I wanted to unlink one of them, but can`t do it because there`s a button missing. I tried contacting the EA support but failed to be able to chat with the...

cross-progression

EA_Aljo
2 years ago
@Moradka

Try creating a case without logging in.

EA_Aljo

Community Manager

2 years ago

Hi there, @Moradka

Did you happen to just link this account within the last 6 months? If you, you'll need to wait until that time passes before unlinking it again.

Moradka
2 years ago
can`t tell for sure when it was linked, but it was definitely more than 6 month ago.
there`re two accounts linked and it does not allow to unlink neither of them. I saw in some threads that this can be an issue when you have two accounts linked. But I guess my problem is that I can`t get support to handle it because i can`t open a case and chat with them
- EA_Aljo
  Community Manager
  2 years ago
  @Moradka
  
  Try these steps for opening a case:
  
  Go to https://help.ea.com/en/help-home/
  
  Type EA Account into the search field
  
  Select the EA Account tile
  
  Click on See more topics
  
  Click on 'I need to update my EA account information'
  
  Click on the option for chat
  - Moradka
    2 years ago
    @EA_Aljo still no luck, but thanks for a suggestion!
- MountainAresUK
  New Novice
  10 months ago
  I just finished a chat with an advisor and they said they can't do this since January 2025, when I asked how can I get it done then, they just basically said tough luck and ended the conversation there.