Forum Discussion

chicozeb's avatar
chicozeb
7 years ago
Solved

No intro sound on xbox one(respawn, ea logos)

Hi.  This is a minor issue, but when the game starts, the intro with the respawn logo and ea logo has no sound. No problem on ps4. I have a normal xbox one and an x and is the same on both. It does...
  • EA_Darko's avatar
    EA_Darko
    7 years ago

    I tested it last night and it worked fine so it would seem to be something on your end @chicozeb.


    Honestly, it's such a small issue that I wouldn't even bother recommending most of the troubleshooting steps. 

    If you want to try and get it fixed I can grab some steps for you but as long as it's not bothering you I'd suggest leaving it as it is.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

Let me know what happens when you launch it from the internal HD @chicozeb.


Darko

chicozeb's avatar
chicozeb
7 years ago

Same issue when running from internal hdd. Tried to change all audio settings. Changed region. Changed profile. Erased saved data. Changed store location and re-dowload from US store. Nothing. I have no idea why this happens. But it isn't a big deal.

Thanks anyway.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    It's an odd one is what it is @chicozeb.

    Do you see it in any other game?

    Darko

    • chicozeb's avatar
      chicozeb
      7 years ago

      No. It's the first time something like this happens. But on ps4 and pc everything is fine. I thought it was like this for everyone on xbox. Like the video was without sound because an encoding error. Or the console loads the video but fails to load the sound. And i thought that since most people that play on one platform only, they thought that it was normal. So i decided to report it. But it seems that it's an issue only on my consoles... Something is definitely odd. But software has this kind of unusual things, so...

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        7 years ago

        I tested it last night and it worked fine so it would seem to be something on your end @chicozeb.


        Honestly, it's such a small issue that I wouldn't even bother recommending most of the troubleshooting steps. 

        If you want to try and get it fixed I can grab some steps for you but as long as it's not bothering you I'd suggest leaving it as it is.

        Darko

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