Forum Discussion

Seasoned Traveler

8 months ago

No Session Logs, No Transparency – Just a Ban

In 2023, my Apex Legends account was suddenly banned by EA. I was never told exactly why. The only vague reason I received was that I had supposedly violated the Terms of Service — without any evide...

EA_Mako

Community Manager

8 months ago

Hey dltmdals3568,

Locking the thread here as we are not able to provide these answers or assist with these types of situations on the forums.

The Terms of Service team would give a general reason for an action (which is shown in your screenshots), but would not provide anything specific such as the name of a cheat program as that type of information is extremely valuable to those that would wish to bypass our systems.

If you have further questions about what information would fall under GDPR, please feel free to use the steps DGIdk listed instead, thanks!