Forum Discussion

skandi007's avatar
skandi007
3 years ago

Not receiving Twitch Drops despite connected account

As the title says. I have not been receiving any of my claimed twitch drops in-game despite having my EA and Twitch account linked. This includes rewards like the loading screens, weapon charms, and ...
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @skandi007,

Have you had a chance to go through these steps to double-check that the correct account is linked?

We're unable to review or make any changes to your account on the forums, however if you're still missing content please be sure to contact support so they can take a look over the account.

Do note these are fairly time limited and at this time the team would only be able to assist with current or very recent drops. 

If you're still missing older drops as well please head over to the bug report section to create a topic so we can gather some additional information about the situation, thanks.

  • skandi007's avatar
    skandi007
    3 years ago
    @EA_Mako Hi, while waiting for a response I had just gone over the steps to link my account again. Twitch already listed my EA account under the "Others" connections as "connected two months ago" which I assume is when the last twitch drop campaign held place.

    Nonetheless, I completed the linking process again with my Twitch account. It didn't give me any warning regarding "account already connected" or anything like that, so I'm not sure if it was properly connected before at all.

    I haven't received any drops yet, but I will report back if I do.

    I'll make sure to create a topic on bug report if I don't get the older drops either, thank you.
  • Themmi's avatar
    Themmi
    3 years ago

    Unfortunately, i did not get any twitch drops either. On twitch it says claimed but it is still missing at my account. 

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @Themmi 

      If a drop is showing claimed but you're not seeing it after re-launching your game, please contact support so they can assist.

      We're unable to add this to your account or make any changes on the forums, thanks!

      • thevampfres1's avatar
        thevampfres1
        2 years ago

         work for me at all

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