Forum Discussion

dmothian's avatar
dmothian
5 years ago
Solved

Not receiving verification email

One day I went to play apex legends and it says it was sending me a verification email. But the email never came. I have tried switching email. And to no avail. 
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @dmothian.

    Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@SirReloadwz 

Please see my previous response for help with this. Thanks!

SirReloadwz's avatar
SirReloadwz
4 years ago
@EA_Aljo I have done as you suggested. No one replied to my messages.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @SirReloadwz 

    I see you've been working with an advisor and they are currently waiting for you to respond.

    • SirReloadwz's avatar
      SirReloadwz
      4 years ago
      @EA_Aljo I already told them I can't remember my subscription and I tried to find a way to recover my id but they refused to help me.
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @SirReloadwz 

        It looks like an advisor got your issue resolved. If there's anything else you need help with, please let us know. Good luck and have fun 🙂