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Radiance1215's avatar
Radiance1215
4 years ago

Onscreen keyboard won't come up on Apex find friend tab (ps4), also xbox find me

I just downloaded (and re-download trying to fix this issue) Apex for the first time. My ps4 on screen keyboard won't come up when I try to search for a friend. Also, my Xbox friend cannot find me e...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @Radiance1215 For issues finding friends can you both check your console account and EA account privacy settings?

For issue with the on screen keyboard, can you try the following?

  • Clear your PS4's cache:  
    • Press and hold the PlayStation button on your controller.   
    • Select "Turn Off PS4".   
    • Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
    •  Restart the PlayStation 4.   
Radiance1215's avatar
Radiance1215
4 years ago

Yes, both of us have checked our settings and she still cannot find me. Neither can another xbox friend.

Also, I cleared my cache and the onscreen keyboard still will not come up.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @Radiance1215 To check have you or your friends changed your PS4 or EA persona name?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @Radiance1215 Wanted to check if you and your friend were able to locate each other?

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