Forum Discussion

4 years ago

Onscreen keyboard won't come up on Apex find friend tab (ps4), also xbox find me

I just downloaded (and re-download trying to fix this issue) Apex for the first time. My ps4 on screen keyboard won't come up when I try to search for a friend. Also, my Xbox friend cannot find me e...

EA_Illium

EA Staff (Retired)

4 years ago

Hi @Radiance1215 For issues finding friends can you both check your console account and EA account privacy settings?

For issue with the on screen keyboard, can you try the following?

Clear your PS4's cache:
- Press and hold the PlayStation button on your controller.
- Select "Turn Off PS4".
- Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
- Restart the PlayStation 4.

Radiance1215

4 years ago

Yes, both of us have checked our settings and she still cannot find me. Neither can another xbox friend.

Also, I cleared my cache and the onscreen keyboard still will not come up.

EA_Illium
EA Staff (Retired)
4 years ago
@Radiance1215 To check have you or your friends changed your PS4 or EA persona name?
EA_Illium
EA Staff (Retired)
4 years ago
@Radiance1215 Wanted to check if you and your friend were able to locate each other?