Other options if appeals are declined?
I have recently received a communication from EA Support, a term I use with some reservation given the absence of any assistance thus far – a circumstance I am unfortunately inclined to believe will persist.
Hello, We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision. Please do not expect further responses on this matter. Please don’t reply to this email, as we don’t monitor this inbox. If you need more help, visit our website: https://help.ea.com/help-home/ Think your account was locked, banned, or suspended by mistake? Follow these steps to get information on your account ban: https://help.ea.com/help/account/information-about-locked-or-banned-or-suspended-accounts/ Thank you, EA Terms of Service
I would like to seek guidance on alternative channels for communication, as my attempts to engage have proven unfruitful. Despite multiple posts, I refrained from expressing anger or frustration. However, it is important to convey my growing dissatisfaction as this marks my third post on the matter. Regrettably, the two prior submissions have been consistently marked as spam.
Three cases concerning the same issue are declined, and my concern lies in there oversight of the context provided. It appears that the focus is solely on verifying the legitimacy of the ban without due consideration of the detailed content of my submissions.
I am open to any constructive assistance or clarification that can be extended in this regard as I am eager for a resolution.
Although uncertain if sharing direct links to my previous posts would facilitate visibility, I will include one for reference, considering both posts were identical. Your attention to this matter is greatly appreciated.
Post
EA Support your attention to this matter will be greatly appreciated. I trust that with your assistance, we can swiftly arrive at a satisfactory resolution. It is disheartening to emphasize, however, that the recurrent challenges with EA Support are becoming increasingly frustrating. The lack of substantial engagement and the repeated oversight of my concerns is truly appalling. I want to emphasize that I have not engaged in any form of cheating. EA Support, this continuous neglect is unacceptable!
[CM - Edited title for clarity]
Hey @ImJohnKindred,
While I understand why you'd be looking for other avenues, the only team able to review or change account actions would be our Terms of Service team.
It sounds as though you've already filed multiple appeals with them, which would be the only way to have something like this reviewed.
If they've completed multiple investigations and still declined to remove a penalty, I'm afraid that will be final and not something that can be changed in a separate channel either, sorry.
