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sharontnt's avatar
sharontnt
New Novice
3 days ago

Thank you Apex, but I am completely disappointed with the EA official

I am a loyal player of Apex from China, and all of this was broken two years ago. My English is not good, and the following words were translated by me using a translator. My account was stolen and banned, and I only played Apex on the Steam platform. In the end, my account was mistakenly banned and tied to a hacker's account. Out of love for this game, I spent a lot of time and money on it, but my appeals were rejected multiple times. I even made attachments with detailed information about all the stolen accounts. The official said to me, 'We have performed all investigations possible on this issue and will not reverse.' The decision. "I seriously doubt whether the official has taken it seriously. I would like to ask, is it impossible to detect if a player's account is bound to someone else's Steam account? Can't the accounts commonly used by players be detected? In the end, my account became a hacker's account, and all the money I spent went into the hands of the authorities. But what did I get? Apart from being a player and victim who was betrayed, I had nothing else. I am really sad and disappointed ....

 

[CM - Edited to remove attachments]

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey sharontnt​,

    Please don't attach any information about your account here on the forums. We are not able to make changes or remove bans here, so be sure to keep your info secure.

    The only team able to review or change a ban would be our Terms of Service team. If you've already completed multiple appeals and they declined to remove a penalty, I'm afraid that would be final and cannot be changed here or through other channels. 

  • sharontnt's avatar
    sharontnt
    New Novice
    3 days ago

    But they made a mistake, and I am really sad and angry. I can only watch my account being banned by hackers, and after the ban, I can only watch my EA account being bound to the hacker's Steam account, so I am very sad and disappointed

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