Appeal for Rebinding PSN Account to Original EA Account

Question

Dear Apex Legends Support Team,I hope this message finds you well. I am a long-time player of Apex Legends and have been enjoying the game since its initial release. I play on PlayStation and have always used my PSN account with the ID anylidand.This PSN account has long been linked to my EA account [edit: email address removed], which was originally associated due to my previous experience playing other EA games like Battlefield. Since this link was established a long time ago, I did not pay much attention to EA account bindings when I first started playing Apex Legends, and everything worked smoothly over the years. During this time, I have also made several in-game purchases to support the game.However, today, in preparation for playing Battlefield 6, I logged into my EA account and noticed that it was linked to three different PSN accounts. Out of curiosity, I unlinked all the accounts from the EA account.To my surprise, when I attempted to play Apex Legends on my PS5 afterwards, the game prompted me to link an EA account. I tried to relink my original EA account ([edit: email address removed]), but it showed an error stating that the account is already linked – even though I had just unlinked it. I then created a new EA account and was able to log into the game, but all my game progress and data were gone.I am writing to kindly request your assistance in recovering my original game data and helping me rebind my PSN account (anylidand) to my original EA account ([edit: email address removed]). I truly hope that the time and money I’ve invested into the game over the years can be preserved.Thank you very much for your understanding and support. I look forward to your response and a resolution to this issue.Best regards,[PSN ID: anylidand]EAaccount Email: [edit: email address removed]

ea_mako · Answer

Hey ZhuSY1​,
I'm afraid we are not able to make any changes to your account here on the forums, sorry.
If the wrong PSN was accidentally unlinked from your EA account and you're not able to re-link with these steps, it would be best to reach out to our support team so they can take a look at any possible other options. There's an option to contact them at the bottom of the article linked above if needed!