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yavuzsq's avatar
4 years ago

packet loss apex legends

I only have packet loss in Apex Legends. I have no issues across any other games or devices.
Please advise.

-Deleted and reinstalled Apex Legends 

-I have flushed my DNS

-I have changed my Primary and Secondary DNS (Preferred DNS server: 8.8.8.8 Alternate DNS server: 8.8.4.4) 

-Run a UOT Trace report (attached here) and provided it to EA support. 

17 Replies

  • at the moment uo is not testing on trace no server is showing

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @yavuzsq 

    You can pick most any IP address. You just want it to be within the same region of the server you're trying to connect to.

  • Wired. I can never play at night time, i always get packet loss. During day time i can usually play without problems allthough there are some moments where it jinxs. 

    Im about to quit the game...

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @DejenDeRobarNick 

    It's possible you're getting packet loss at night when there's more traffic on your network and in your region in general. Have you tried alternate DNS settings? Those instructions are here if you haven't. Also, if your router supports QoS (Quality of Service), make sure it's enabled and your PC is prioritized. It would be good to check for any firmware updates for your router as well.

  • Nop, its only your game this is happening. My internet is just fine. 

    Moved on to any other game, 0 problems, no packet loss. 

  • uj8bv743cbc7's avatar
    uj8bv743cbc7
    3 years ago

    I think that the Apex Servers are bad. I work with server management and Admin and haven't seen a worst system. I have 1GB upload and 1GB download and played alot of games. This is the only game that always have problems. Yesterday I was playing fine and from nowhere the game kicked me out from game. Today I connected and all the servers have packet loss (yesterday was not the case. I am waiting until tomorrow to see the new excuse that EA will state about an issue that has been a problem since 3 seasons ago. I hope you get real help, but there is a group of Gamers that have the same issue and EA haven't done anything to help. I have been wasting my time with support and never got real help. Good Luck  

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @uj8bv743cbc7,

    This thread hasn't been active for a while. I'll close it here to limit necroposting but please feel free to pop open a new thread and add some information about what you're seeing now and what you've already tried after giving the steps shared in this thread a try.

    Thanks,

    EA_Lanna

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