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M0gima's avatar
M0gima
4 years ago

packet loss in battle royale only

as per the title, i've had a problem with packet loss while playing apex legend in Battle Royale mode. a minimum of 88 and max of 91, as far as i can tell.

the problem started about 4 days ago i think.(7 dec 2021)

i've checked the game file, repaired it, and even re-install it. nothing works.

i can confidently say there's nothing wrong with my ISP. because my ping works perfectly fine. other game is also fine. and the icing on the cake is, apex legend is also fine BUT ONLY WHEN I PLAY ARENA.

there was a notice when i got kicked out of the game that says "the client failed an anti-cheat runtime integrity check : excessive packet loss".

but i never use any cheat/hacks. if i did, i'll already in platinum at least. *sad laughing noises*

TL;DR  -  keep getting packet loss in battle royale. both map. arena works fine. 

please help. much appreciated.

7 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @M0gima,

    If you're having issues with packet loss it may be worth trying these troubleshooting steps. 

    In particular I'd suggest trying the steps to clear and/or change your DNS as that can help with similar situations.

    For any errors regarding anti-cheat you may want to try reinstalling or repairing the Easy Anti-Cheat client itself via the steps on their website.

  • Legendistan's avatar
    Legendistan
    4 years ago

    I agree. couple of Days Ago it Started with packet Loss.   

    In my case it is not every Game.  I can have couple of games without any issues , then i get into a game where i have packet loss from 50-90. I dont even get kicked out.  If i dont die i can play till the End. 

    Then i observed something... I got into a game of random duos where i had packet loss.  After that i teamed up with the same guy who i was in the game with , and every game with him i had packet loss. Once i left and got with a random it was fine. Until the next Game of Packet loss. 

    Theres definetly no issue with my router or ISP. 

    Also when the game with packet loss finishes , its impossible to return to Lobby. You are stuck in " connecting to Lobby" . It tried for 15 Minutes. Only Force close and restart works.

  • M0gima's avatar
    M0gima
    4 years ago
    @EA_Mako there's still some freeze frame, but changing DNS(previously used goo*le. no i used cloudfl*re) helps a lot.
    it's playable now at least.
    thx
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @M0gima Thanks for the update! Glad to hear that helped out a bit.

    @Legendistan Any luck following those same steps above to change your DNS and see if it makes any difference in your situation as well?

  • Legendistan's avatar
    Legendistan
    4 years ago

    No it didnt work for me. 

    My DNS is stock. I flushed it but still connecting to some games with LOSS. Its 90 at Start and the lesser people it gets lower until around 30 Loss.

  • M0gima's avatar
    M0gima
    4 years ago

    @EA_Makobad news unfortunately. it happened again.
    i only played 1 game earlier on to check the DNS change effect.

    but now that i play it again, the loss appeared again.

    help please.

    edit: if it helps, when the loss dissapears, i play at 4AM. while isually i play about 6-12 in the evening.

  • Legendistan's avatar
    Legendistan
    4 years ago

    At Average i have loss every second game. If i knew which server im connecting i could check which Node or server is it. I checked with ISP and everything fine here. 

    Im conneting to Frankfurt so that may be an issue.

    It started before the Christmas event

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