Forum Discussion

6 years ago

Packet loss

Since yesterday I've had extreme packet loss which has resulted in Apex being unplayable. This isn't every game; sometimes I'll get one or two games that run fine but then packet loss starts again. I...

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EA_Lanna

Community Manager

6 years ago

Hi @speak2themanager,

Thanks, packet loss usually suggests an issue with the connection. Troubleshooting can sometimes help improve this. Have you performed any troubleshooting steps for this?

I'd suggest trying the steps in this EA Help article: https://help.ea.com/uk/help/pc/connection-troubleshooting-advanced-pc/

- EA_Lanna

speak2themanage
6 years ago
Yes, I've done everything outlined in the troubleshooting guide and nothing has worked.
- EA_Lanna
  Community Manager
  6 years ago
  Hi @speak2themanager,
  
  To confirm you've
  
  Restarted your router and tried a hardwired connection
  
  Run Origin as Administrator
  
  Flushed your DNS using an admin account and set an alternate DNS
  
  Reset your hosts file.
  
  Tried a clean boot
  
  Closed background applications/programs and
  
  Opened ports for Apex?
  
  The next steps to try if you've completed all of the above would be checking your IPv, enabling the UPnP and doublechecking your NAT settings. The steps to do so are lower down in the same article: https://help.ea.com/uk/help/pc/connection-troubleshooting-advanced-pc/#stillneed
  
  - EA_Lanna
  - speak2themanage
    6 years ago
    I did everything you suggested and it still isn't working. In addition, I still get the netchannel removed error message. Is this on my end or the servers?