Forum Discussion

6 years ago

Packet loss

Since yesterday I've had extreme packet loss which has resulted in Apex being unplayable. This isn't every game; sometimes I'll get one or two games that run fine but then packet loss starts again. I...

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EA_Lanna

Community Manager

6 years ago

Hi @speak2themanager,

To confirm you've

Restarted your router and tried a hardwired connection
Run Origin as Administrator
Flushed your DNS using an admin account and set an alternate DNS
Reset your hosts file.
Tried a clean boot
Closed background applications/programs and
Opened ports for Apex?

The next steps to try if you've completed all of the above would be checking your IPv, enabling the UPnP and doublechecking your NAT settings. The steps to do so are lower down in the same article: https://help.ea.com/uk/help/pc/connection-troubleshooting-advanced-pc/#stillneed

- EA_Lanna

Amra_gasp

6 years ago

I have the exact same problem and I noticed this :

So : top right corner i see the double red squar showing i have like an issue with server, I see everybody mooving like frame by frame. In the worst case scenario, i moove and have an amazing rollback, making even my character not able to do anything, taking object make like a sound loop. Those case are more rare now but it happenend in ranked. The frame by frame mates and ennemies issue is maybe 1 game on 10 I would say. I have them more frequently on ranked game. I am not the only one to have this issue.

I am playing Apex since the release and I never ever ever saw this issue. It is definitly since season 6 I have this constent issue.

Is it due to mass cheaters (I don't know if a lot of people cheat in apex or not) ? To some bad servers ?

I had one game on ranked with this issue, I litteraly saw everybody mooving frame by frame making the game unplayable. Only today in one game, server went back to normal when we had less people alive. So this problem is definitly on EA side, not my internet provider or my computer. I can have those issue early in the morning, afternoon or night. And it is really like 1 game on 10 and more often in ranked.

And constently with this problem I have this : I die, my teammates die everybody die, I am not able to come back to the lobby, I keep seeing in blurry mode the ennemy playing frame by frame and i have the screen with the message returning to lobby. I have to close the game with an alt+F4 then restart it. Each time I do it I have a first error message regarding the server, I click ok then i am able to connect back to the game with no issue. No report of the previous game nothing on screen.