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GBafnja's avatar
GBafnja
Not applicable
4 years ago

Packet loss

Hello. I have a problem with packet loss in Apex. It does maybe every 10 game and I have to restart it. It's not 100% problem with my internet I don't have this problem in other games only in apex. I tried repair game, reinstall game and origin client too and still have the problem. When I want ot change server most of them have 0 packet loss in does randomly one game nothing and next game 60 loss.

6 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @GBafnja,

    If you have the Performance Display turned on in your settings, that should show a server ID. If you're running into this on a consistent basis, can you pull that info up if possible? That would help us track if there's a certain server having issues or underperforming if we start to see a number of reports about that.

    Aside from that while you mentioned not seeing this behavior otherwise, have you tried any particular connection troubleshooting steps so far? 

    I'd definitely try going through the steps above to clear your DNS and make sure you have the appropriate ports opened for Apex specifically on your router.

  • GBafnja's avatar
    GBafnja
    Not applicable
    4 years ago

    Now the game is just randomly turning off, while looting it just turn off without any error or freeze + I flushed my DNS cache.

  • I have this issue too! Every few games my packet loss will skyrocket and I have to restart the game. I have no issue on any other game and I have tried multiple servers as well. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @SubaruVapeLord
    Have you tried any of the troubleshooting steps above? In particular I'd check that you've opened the specific ports for Apex in your router/firewall settings.
  • GBafnja's avatar
    GBafnja
    Not applicable
    4 years ago

    I reinstalled the game, origin too and flushed DNS but didn't help. I still have the packet loss.

  • GBafnja's avatar
    GBafnja
    Not applicable
    4 years ago

    Looks like it's not going to be fixed. Nice.

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