Forum Discussion

bigatyafeel's avatar
3 years ago
Solved

Password reset

What do I do when apex says I have to reset my password, I do, and it still doesn’t let me log in saying I need to reset password.
  • EA_Aljo's avatar
    3 years ago

    Hi there, @bigatyafeel 

    Are you trying to reset the password for the account you're posting with? If so, that appears to be the wrong account as it has never played Apex. If you don't know the email of the account you play on, try contact an advisor. To do that, message @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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