Forum Discussion

Mizvchi's avatar
3 years ago
Solved

[PC] Constant packet loss

Hello,

Yesterday I was having some ping and packet loss issues while in-game, but I was still able to play even if it was sometimes impossible just to move forward without being teleported 100m back.

I tried to see if the problem was comming from my router or even my computer, so I rebooted the router, updated all drivers on my pc then restarted it.

But now since this morning I don't even want to try playing because all the servers have constantly at least 5% packet loss or more and I don't know how I can fix this...

  • @Mizvchi 

    Even though you normally are fine over wireless, that can change at any time. That's just the nature of wireless as it's very susceptible to interference from other devices, walls, floors, etc. You also may just need to power cycle your equipment. To do that, unplug your modem/router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again.

    It would be good to check your router for a firmware update as well.

28 Replies

  • cRn1710's avatar
    cRn1710
    New Adventurer
    3 years ago
    @Zton3yy What is your ISP (Internet Service Provider) and what Server are you playing on in the game (i.e. Belgium GCE 1, Frankfurt 2, etc.)?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Zton3yy 

    Thanks for trying. Unfortunately, I'm out of ideas at this point. We'll keep an eye out for any issues with our servers and update our official channels if anything comes up.

  • cRn1710's avatar
    cRn1710
    New Adventurer
    3 years ago

    @EA_Aljobefore ignoring me, please keep in mind that it's a fact EA doesn't want to spend more money than necessary on peering with ISPs.

    We've had lots of threads like this, for example this one.

  • cRn1710's avatar
    cRn1710
    New Adventurer
    3 years ago

    @Zton3yyI'd like to see how your ISP is connected to the data center. Could you do a traceroute to the master server and pm me the results?

    Open a command prompt and type in

    tracert -d 63.251.239.123

    Save the results as text and PM them to me. Don't post them here.


  • I have a little bit more info which proves it's nothing to do with the end user. I am in Melbourne Australia on a reasonable PC with 50 megabytes per second fibre connection trying to connect to Sydney servers for a game and it's a waste of time because it says 70 pink but trying to connect to the game is congestion and packet loss and lag and then most times connection timed out. However, if I try to connect to the Oregon servers in America I can always get in a game and have a much better experience even if the ping is a bit higher. Hope that information is of assistance to somebody

  • same for me im on pc playing apex and every 3th or soo game i get like 20 packet loss and its anplayable i have lan cable conected and my ping is fine so how do i fix the packet loos problem 

    tnx for future answer