Forum Discussion

5 years ago

Solved

PC restarts when playing arena mode

Hey guys, I have encountered a problem where my pc restarts when playing arena mode. Initially I thought it was due to pc overheating, psu issues or drivers. But I have installed a new psu, checked...

EA_Kent
5 years ago
@DraculasHoe,

I see, thanks!

What happens if you create a new admin user in Windows and try launching the game through there? I'm really curious if this same issue would still happen when using a different account. You can find more details on how to set up a new Admin user over at the Microsoft Support website.

Once you're able to give that a try please let me know how if your PC is still restarting. Thanks!

/Kent

EA_Kent

Community Manager

5 years ago

@DraculasHoe

Thanks for giving that a shot!

Would you mind sharing a DxDiag when you've got the chance? You can find more details on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread.

Thanks again,

/Kent

DraculasHoe

5 years ago

Here is the dxdiag file

DxDiag.txt84 KB

EA_Kent
Community Manager
5 years ago
@DraculasHoe

Thanks! I appreciate that.

Some of the errors in the diagnostics section in the DxDiag can happen due to graphics driver issues. When you have the chance can you try a clean reinstall of your video drivers to see if that helps?

Let me know if it keeps crashing after that. Thanks again!

/Kent
- DraculasHoe
  5 years ago
  One of the solutions I tried before posting on this forum was clean installing the drivers, and the issue did not fix itself.
  - EA_Kent
    Community Manager
    5 years ago
    @DraculasHoe,
    
    I see, thanks!
    
    What happens if you create a new admin user in Windows and try launching the game through there? I'm really curious if this same issue would still happen when using a different account. You can find more details on how to set up a new Admin user over at the Microsoft Support website.
    
    Once you're able to give that a try please let me know how if your PC is still restarting. Thanks!
    
    /Kent