PC to XBox Cross Platform Chat Very Quiet

I have a Playstation, I play cross platform with someone who is on Xbox. I can barely hear them. The only way to fix this is by turning up volume so loud that I can barely hear myself think. I have seen that there are posted issues about this going back months... what is the deal? Can you guys fix this? Are you aware of this? Can we at least get some answers? It is really annoying to have to play such a great game like this. I think the issue is that there is one "Master Volume" in Apex and I can't control the audio my party members. So this is a huge issue and I would appreciate, as a guy who owns and has owned a ton of EA games throughout my life, a little bit of help on this issue for everyone!!!