performance issues after the new update for apex legends
Apex lagging so much after the new update and sometimes not responding at all and have to restart it to make it may or may not work (and it always do the same) !!
Forum Discussion
EA_Darko
Community Manager
Community ManagerHey @Viper8014 and @JSw33ney it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
It'll take you a couple of minutes to do them all but please do take the time and do them all.
Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.
Darko
here's my UO Trace ....but i never had ping issue or lag cuz of the network in the game before tbh
- EA_Darko
You need to poll the UO Trace @Viper8014 in order for it to contain the information we would need.
Would you mind rerunning it and then let it poll and send 100 packets?
Darko
everything happens with a half a second delay!!!!!!!! wasn't like this before update!!!!!!!!!!! you are stubborn darko...jez...
like that?
- EA_Darko
That's perfect @Viper8014.
So looking at the UO Trace you still have a number of hops with very high ping time but more worrying are the two hops on which you have 1% and 2% packet loss. Any packet loss other than 0% and 100% is cause for concern and can cause issues with connection. The best thing to do is go through the steps I shared above and if you continue to see the issues with % loss you may need to speak with your ISP.
Have you been able to set your phone as a hot spot and connect using it to see if the issue remains there?
Darko
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