Permanent Ban for Steam Username

I know no action can occur here in the forums. There is no opportunity to reach out to the ToS team. The first time I opened a help ticket, I was asking why the account was banned. I attached the image below, but it was just my username and a game. It didn't even occur to me that the name from their partner platform Steam, with its different language policy, was the actual issue. I just thought the email template had the game and my gamertag in it, and someone forgot to write in what the ban was for.

Because my help ticket appealing the ban was "Why was I banned?" I got an explanation that it was my username from Steam as a response, and they said the ban would be upheld. I think that counted as the "Review of the case". When I messaged again to say, "Hey, I'm so sorry, I didn't realize this was a problem or that I had gotten a previous suspension warning me about it. I will gladly fix this immediately and promise to cross-check Steam usernames against EA's username filter." All I got back was a generic response that they had already investigated the ban and would not reply to me.

It just feels really harsh to get hit with a permanent ban as such a long-time user with a spotless track record over the years, of never having any complaints or issues with my account. I get why EA needs a standard and efficient process for this because, frankly, I can't imagine the sheer volume of dumb appeals they deal with for intentional harassment, cheating, etc. I just hope this feedback comes across someone in the ToS department's desk so they realize they may need a layer in the process to prevent people from falling through the cracks like this.

I deeply regret linking my Steam account; this wiped out my EA library in Steam and Xbox in one sudden blow. 😭