Thank you for the reply.
I have already submitted multiple appeals, all of which were denied. The key evidence is that according to my official EA data export (Request-2825171), there were zero gameplay sessions on May 23 - the exact day the ban was applied. Last session was May 20. This should be enough for a manual review.
Community ManagerReolch Sorry to say, but we can't handle appeals here on the forums; you'll need to continue submitting an appeal for the Terms of Service team to take another look. Please note that all appeal reviews are manual.
Just to quickly clarify, account actions aren't always applied on the same day the violation behaviour occurred. So the ban being applied on May 23 does not necessarily mean the violation took place the same day.
If you've received an appeal-declined message, it means the team has found evidence supporting the ban. In that case, feel free to gather what evidence you can and appeal again. As long as the team doesn't respond with a message stating they consider the decision final, you'll still have an opportunity to appeal.
Community Manager
