Forum Discussion

2 years ago

Permanently Banned Message (Never have played a game on PC)

I am an xbox player and my account has been linked to my PC for some time. I just got the cross progression notification, and I am getting a message saying I am permanently banned on PC? I have never...

cross-progression

dragonsflam3

2 years ago

@arb5234 Same here, and now when i try to search in xbox it's impossible to find a game.

EA_Barry

Community Manager

2 years ago

@arb5234 @dragonsflam3

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

ChaosGoddess_xo
2 years ago
@EA_Barry Its not about a dispute though, this is about a ban from another system carrying over when EA stated this wouldnt happen with cross progression.
dragonsflam3
2 years ago
@EA_Barry The problem is that this isn't an actual ban, theres many people in this forum that have the same problem and we all share the same story, we played one time in pc years a go, then we got a ban the 27 oct 10pm to 12pm and when cross-progression affected us 3 days a go we cant play anymore in xbox/ps5... If i were to guess by connecting the dots of what we all have in common is that when apex team was preparing cross-progression (27 oct between 10pm to 12pm) the sistem detected our old pc version of the game since none of us updated the game for years (mine was season 1 version since my last game in pc apex legends was in 2020) and placed an auto-ban in the pc version but went in effect on xbox/ps5 with cross-progression update...