Forum Discussion

5 years ago

Solved

Playstation 4 ver. Apex Legends always crashes mid game.

Not much to explain and not much detail. I am playing Apex Legends on Playstation 4 and it is always crashing. Sometimes it crashes at the beginning of the game, most times when I am killing a lot o...

EA_Kent
5 years ago
@SilentShadow110

I see. That's definitely some pretty extensive troubleshooting. Have you had a chance to try changing your PS4 to a different DNS to see if that helps? The DNS is basically the address book that your device is using to determine how it will be reaching its destination over the internet. Using a different DNS can help in some cases when you're having issues.

To update your DNS on PS4 follow these steps:

Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using.

Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)

Enter the Primary DNS as 8.8.8.8 and the Secondary DNS as 8.8.4.4 -- This is the public Google DNS.

Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

Let me know how that goes when you have the chance. Thanks!

/Kent

EA_Kent

Community Manager

5 years ago

Hey @Sengence.

I know that dealing with crashing definitely gets pretty frustrating. We should try running through some steps to see if we can help get that sorted out for you here. When you have the chance can you try the PS4 steps from over at the EA Help site?

Let me know if you're still running into the same crashes afterward.

/Kent

EA_Kent
Community Manager
5 years ago
Hi again @Sengence.

Did you have a chance to try running through any of the steps I mentioned yesterday? Are you still having trouble with crashes?

/Kent
- SilentShadow110
  5 years ago
  @EA_Kent I am having the same exact issue he is having and I have contacted customer support multiple times, I have 6 cases and the crashing is still occurring, I am also on PS4 and this doesn't happen with any other game nor has it happen until the season 4 update, now I am crashing to my home screen and up to 300 min ban times. After 6 calls to customer support, portforwarding, factory reseting my PS4, clearing my cache, restoring license, doing the OU trace and still nothing is there anyway you can help me before I end up getting a 1000 min ban time and quit all together
  - SilentShadow110
    5 years ago
    @SilentShadow110 also rebuild my database and reinstalled the game a number of times.