Pocket loss problem

Hey, @FastFu4ion  have you tried our connective guide and see if that helps? 

Let us know what you tried.

/Atic 

@EA_Atic I've tried everything. This is a routing problem between my operator and your one london server. The problem does not occur when i use vpn.

Regards

Mateusz

@EA_Atic T-mobile can't do anything with this problem I contacted them and they told me it was the game's fault. You can do something about it? I would be very grateful

Regards

Mateusz

@FastFu4ion  For most of the network issues, that we are seeing it's network hubs that you are getting routed to are having issues. If using a VPN works, means you get a different routing towards our servers then you would have with your ISP. 

Inside the red box are potential server hubs that keep sending your data to the end destination and in this case our server. If one of those servers hubs has an issue with being overworked or cant handle the data it will reflect on your connection to us and in-game (bad ping, loss of connections, data loss and so on). This is outside of our domain and control as we don't control how your data get sent to us only that our system accepts it.

This is why I recommended that you reach out to the ISP. 

My great paint skills.

/Atic

@EA_Atic Thank you so much for your answer. I am in the process of solving the problem with t-mobile, I sent them routes to the servers they are experiencing problems with.

Regards, Mateusz

@EA_AticOn such routes I have problems and sent them to t-mobile.

@EA_Atic Here the rest because there is a limit for 3 photos.