Forum Discussion

4 years ago

Pocket loss problem

Hi I have packet loss problems most likely only with the London server. Every now and then matchmaking puts me on this server and the game is unplayable. I've included a screenshot of the server num...

EA_Atic

DICE Team

4 years ago

Hey, @FastFu4ion have you tried our connective guide and see if that helps?

Let us know what you tried.

/Atic

FastFu4ion

4 years ago

@EA_Atic I've tried everything. This is a routing problem between my operator and your one london server. The problem does not occur when i use vpn.

Regards

Mateusz

EA_Atic
DICE Team
4 years ago
Then I recommend talking to ISP, if VPN works then your ISP routing you into bad server hubs. @FastFu4ion

/Atic
- FastFu4ion
  4 years ago
  @EA_Atic T-mobile can't do anything with this problem I contacted them and they told me it was the game's fault. You can do something about it? I would be very grateful
  Regards
  Mateusz
  - EA_Atic
    DICE Team
    4 years ago
    @FastFu4ion For most of the network issues, that we are seeing it's network hubs that you are getting routed to are having issues. If using a VPN works, means you get a different routing towards our servers then you would have with your ISP.
    
    Inside the red box are potential server hubs that keep sending your data to the end destination and in this case our server. If one of those servers hubs has an issue with being overworked or cant handle the data it will reflect on your connection to us and in-game (bad ping, loss of connections, data loss and so on). This is outside of our domain and control as we don't control how your data get sent to us only that our system accepts it.
    
    This is why I recommended that you reach out to the ISP.
    
    My great paint skills.
    
    /Atic