Forum Discussion

4 years ago

Solved

Prime gaming not actually linked to EA account?

It shows I successfully claimed the latest Prime Gaming thing which is the Electric Royalty skin bundle for Wattson, but I checked in the game and it wasn't there. I looked through some other respons...

EA_Mako
4 years ago
Hey @ovuo6djb8xmt,

If your Prime Gaming account hasn't been connected to your EA Account, you should be able to go through these steps in order to get that linked:

https://help.ea.com/en/help/account/link-your-ea-account-to-prime-gaming/

You should see anything you've claimed waiting in-game after that point, but if you're still missing anything or aren't able to complete those steps I would reach out to an advisor so they can take a look over the account directly.

EA_Mako

Community Manager

4 years ago

Hey @ovuo6djb8xmt,

If your Prime Gaming account hasn't been connected to your EA Account, you should be able to go through these steps in order to get that linked:

https://help.ea.com/en/help/account/link-your-ea-account-to-prime-gaming/

You should see anything you've claimed waiting in-game after that point, but if you're still missing anything or aren't able to complete those steps I would reach out to an advisor so they can take a look over the account directly.