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ApexAngles1's avatar
ApexAngles1
2 years ago
Solved

Progession and Items lost - Cross Progression

Hello, When cross progression rolled out i was excited to merge my Xbox account (main account) to my steam account. Prior to getting my cross progression notice in game i unlinked my Xbox account f...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    @ApexAngles1 

    I'm not aware of any situations where that's possible unfortunately so I don't want to get your hopes up, but that would be something to check with Xbox Support if the purchases were made on your console or through your Xbox profile.

    Progress lost during an unlink wouldn't otherwise be something we could compensate I'm afraid.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @ApexAngles1,

Sorry to hear your progress still hasn't returned after re-linking the original accounts. There's always a chance for that progress to be permanently lost during an unlink and while that's sometimes restored by re-linking, it's unfortunately not guaranteed.

As far as checking to make sure this was re-linked to the right account, that would definitely be worth checking with support just to be sure. We wouldn't be able to discuss any account details here on the forums but if you contact support with these steps they should be able to take a look.

ApexAngles1's avatar
ApexAngles1
2 years ago

Thanks for the response.

I had a feeling I might have lost everything unfortunately, just wanted confirmation.

I believe I did reattach to the correct EA account because I have all my friends on my friends list that I had when I was on my main Xbox account.

Thanks again for the quick response.

Is there any chance to get a reimbursement for the money I had put into my xbox account?

Thanks,

ApexAngles1

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ApexAngles1 

    I'm not aware of any situations where that's possible unfortunately so I don't want to get your hopes up, but that would be something to check with Xbox Support if the purchases were made on your console or through your Xbox profile.

    Progress lost during an unlink wouldn't otherwise be something we could compensate I'm afraid.

    • ApexAngles1's avatar
      ApexAngles1
      2 years ago

      Copy that.

      Thanks for your time.

      - ApexAngles1