Ps4 Packet Loss/Latency
Since the beginning of Season 4 I've been experiencing big lag spikes and packet loss. Can't seem to find a link or means of contacting EA. Ran a traceroute test and have attached. Need to know if...
Forum Discussion
As stated in my previous response, 'I have followed the connection troubleshooting with no relief. I play on Sydney Servers and my ping ranges from 9-14ms to 11-16ms when I log into game. Changing DNS did not assist either (I tried a variety of these)'
I have tried all popular DNS such as the google DNS you listed as well as local DNS, I have tried a variety of MTU settings including automatic also.
I still get packet loss every single game, it doesn't run smooth at all.
As mentioned in OP this started after an update early in Season 4.
I've been playing Apex since the end of Season 1 and never had any issues previously.
EA_Kent
Community Manager
Community ManagerAny update on this?
Still having the same issues.
I'm playing Apex less and less because of this and at the point where I'm considering giving up the game.
It's evident from these forums and the wider online gaming community that this issue occurs for a large number of users, and has been occurring for a significant amount of time, yet it's still here.
As a consumer, why should I continue to use this product, or any of your other products?
Highly disappointed with your brand and product.
Same here, all servers have packet loss of 2% all day everyday running a wired connection... I’ve port forwarded apex ports and ps4 ports, changed dns multiple times and still nothing is changing, has to be a EA server side issue that needs to be fixed, but I guess they really can’t be bothered as they are too busy making new shiney skins to make money! Shameful!!
i am also having this issue my ping is normally 46-50 to south Carolina and now its 80 also im getting better connection to Dallas and new York but im in Florida also Virginia server is -100 and all the way at the bottom.
Kent this is old but I dont know how to fix this promble in season 8. The game is unplayble. I love apex but i may have to stop playing the game.I a play on ps4 and this just started when season 8 came out
Sadly I have the same issue. In the past for 1 week was fine but right now it's fully unplayable. And I spend a lot of money in this game. What can we do. I personally try every fix. Change dns, connect lan or wifi.
- EA_Kent
Hey there,
If this is happening to you recently, have you tried switching to any other datacenters to test and see if that makes a difference at all? I'm curious if this is only happening on specific servers, or if it's the same regardless.
/Kent
I apologize for any inconvenience caused. Regarding the persistent packet loss issue you're experiencing in Apex Legends, it appears that despite your efforts to resolve it through port forwarding and DNS changes, the problem remains. You suspect that it may be a server-side issue on EA's end that needs to be addressed. I recommend reaching out to the official support channels for Apex Legends to report the problem and seek assistance. Additionally, you may consider using a Packet Loss Test tool to gather more specific information about the issue.
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