Forum Discussion

Sarkemagn's avatar
6 years ago

Ps4 Packet Loss/Latency

Since the beginning of Season 4 I've been experiencing big lag spikes and packet loss.

Can't seem to find a link or means of contacting EA.

Ran a traceroute test and have attached.

Need to know if my issue is on EA server end or my ISP.

20 Replies

  • Same here, all servers have packet loss of 2% all day everyday running a wired connection... I’ve port forwarded apex ports and ps4 ports, changed dns multiple times and still nothing is changing, has to be a EA server side issue that needs to be fixed, but I guess they really can’t be bothered as they are too busy making new shiney skins to make money! Shameful!!

  • mia4200's avatar
    mia4200
    5 years ago

    i am also having this issue my ping is normally 46-50 to south Carolina and now its 80 also im getting better connection to Dallas and new York but im in Florida also Virginia server is -100 and all the way at the bottom.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @mia4200 

    What system are you playing on and do you use a wired or wireless connection?

  • Kent this is old but I dont know how to fix this promble in season 8. The game is unplayble. I love apex but i may have to stop playing the game.I a play on ps4 and this just started when season 8 came out

  • BH_BabaJaeger's avatar
    BH_BabaJaeger
    5 years ago

    Sadly I have the same issue. In the past for 1 week was fine but right now it's fully unplayable. And I spend a lot of money in this game. What can we do. I personally try every fix. Change dns, connect lan or wifi. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey there,

    If this is happening to you recently, have you tried switching to any other datacenters to test and see if that makes a difference at all? I'm curious if this is only happening on specific servers, or if it's the same regardless. 

    /Kent

  • I had 115ping with 2% packet loss... with the same internet i used this method to connect and went to 80ping and 0% packet loss. Instantly feel how smoother my gameplay is. Thank youuu

  • I apologize for any inconvenience caused. Regarding the persistent packet loss issue you're experiencing in Apex Legends, it appears that despite your efforts to resolve it through port forwarding and DNS changes, the problem remains. You suspect that it may be a server-side issue on EA's end that needs to be addressed. I recommend reaching out to the official support channels for Apex Legends to report the problem and seek assistance. Additionally, you may consider using a Packet Loss Test tool to gather more specific information about the issue.

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