Forum Discussion

Not applicable

2 years ago

Solved

PS5 account stats not saved after Cross Progression

Hello, I got cross-progress in my account, but somehow the statistics of my PS5 account (which should have been the main account) were deleted instead. Now my main account is level 148 The problem is that I have two EA accounts, and without knowing all the subtleties, I untied from one EA account to another, now I have to wait 6 months to get everything back?

cross-progression

TheRedLion93
2 years ago
@artL1es

If you need assistance in getting the right account linked to your main EA Account, you can get into contact support for this matter: https://help.ea.com/en-us/help/faq/using-ea-help/

8 Replies

TheRedLion93
Not applicable
2 years ago
@artL1es

If you need assistance in getting the right account linked to your main EA Account, you can get into contact support for this matter: https://help.ea.com/en-us/help/faq/using-ea-help/
artL1es
Not applicable
2 years ago
@TheRedLion93 At first glance it looks like this first photo
But when I open the tab , it looks like this, as in the second photo
TheRedLion93
Not applicable
2 years ago
@artL1es

You could also get in touch with them through chat as well. The link I provided should show you how to.
EA_Illium
EA Staff (Retired)
2 years ago
Hi @artL1es, It looks like you have already submitted a case, in which we would need to wait for an advisor to reach out
artL1es
Not applicable
2 years ago
@TheRedLion93
Only a letter can be sent, there is no chat with the consultant (
TheRedLion93
Not applicable
2 years ago
@artL1es

Apologies for the inconvenience,

Just stick with what @EA_Illium stated 😛

Keep us posted if you see any changes
artL1es
Not applicable
2 years ago
@EA_Illium
How long is the application processed ?
EA_Illium
EA Staff (Retired)
2 years ago
Hey @artL1es

To confirm I can't guarantee a wait time, in addition to players who might be contacting about Apex Legends and Cross Progression our support handles all other EA titles as well.

If you are using Email as the contact method simply keep an eye on it for any communication.

Cheers,